Hello again all you helpful forum-goers!
I have a LabVIEW 2021 SP1 application for which I've built an installer that generally works great. I built it on a Windows 10 computer but have successfully tested it in a Windows 11 virtual environment.
However, I have gotten a report from a customer that they ran the installer, everything appeared to work fine with no errors, but when they restarted their computer and then tried to run my application, they got an "Unable to locate the LabVIEW Run-Time Engine" error dialog, asking for the 2021 32-bit RTE. The customer support member of my company that talked to the user said they also didn't appear to have the RTE installed on their computer when he helped them check.
If the user's IT department somehow blocked the install of the RTE, is it possible that my application's installer would have finished without any errors being displayed?
Also, my customer support guy walked the user through downloading the RTE from NI's website directly, and installed it, but then afterwards it didn't look like it had been installed and they still got the same error when running my application.
The user's machine is Windows 11, Intel Core i5-7300U CPU, 16 GB RAM, Windows 11 Enterprise 64-bit (version 23H2), HP EliteBook 840 G5.
Any suggestions as to what is going on and how to fix it would be very much appreciated!